HealSpace Support

We're here to support your healing journey

At HealSpace, your wellbeing is our priority. Whether you need help with your account, have questions about the app, or want guidance on using our healing tools, we’re here to assist you every step of the way.

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How Can We Help You?

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1. Account & Login Support

• Trouble signing in

• Forgot your password

• Updating your profile information

• Managing your subscription

• Deleting your account

If you’re unable to access your account, reach out and we'll help you get back in.

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2. App Features & Navigation

Need help understanding how to use any of the following?

• Daily Healing Tools

• Guided Exercises

• Trauma Processing Worksheets

• Emotional Check-Ins

• Saved Sessions

• Appointment or Chat Features (if applicable)

We can walk you through any part of the app.

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3. Technical Support

If you’re experiencing any issues such as:

• App not loading

• Crashes or lag

• Content not displaying

• Notifications not working

• Billing or payment errors

Our technical team will assist you as quickly as possible.

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4. Counselling & Wellbeing Questions

While HealSpace is not a crisis or emergency service, we can assist with:

• Understanding the healing tools

• Clarifying therapeutic exercises

• Guidance on trauma, self-esteem, or emotional wellness content

• Finding the right support materials inside the app

Important: If you are in danger or experiencing a mental health emergency, please contact your local emergency number immediately.

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5. Business, Media, and Partnership Enquiries

If you're interested in:

• Collaborations

• Bulk platform access

• Corporate wellness solutions

• Media requests

• Professional onboarding or licensing

Our team is ready to assist.

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Contact Us

Email Support

For general support, technical help, or app-related questions:
📧 support@dndcounsel.com

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Response Time

We aim to respond within 24 hours (Mon–Fri).

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Urgent Technical Issues

Include as much detail as possible:

• Your device type (Android/iOS)

• App version

• Screenshots if possible

• A short description of the issue