Privacy Policy for HealSpace (Pty) Ltd

At HealSpace, accessible through our mobile application and www.HealSpace.co.za, protecting the privacy of our users is one of our highest priorities. This Privacy Policy outlines the types of information collected and recorded by HealSpace and how we use it.

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If you have any questions or need further information about our Privacy Policy, please contact us.

This Privacy Policy applies to our online activities, mobile application, and any related digital services. It is applicable to all visitors and users regarding the information they share and/or that is collected by HealSpace. This policy does not apply to information collected offline or through channels outside of our app and website.

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Consent

By using the HealSpace App and website, you consent to our Privacy Policy and agree to its terms.

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Information We Collect

The personal information we ask you to provide—and the reasons for requesting it—will be clearly explained at the point we request your information.

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If you contact us directly, we may receive additional details such as your name, email address, phone number, and any content in the message or attachments you send us.

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When you create an account on HealSpace, we may request basic contact information including your name, address, email address, telephone number, or other profile-related details.

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How We Use Your Information

We use the information we collect in various ways, including:

• Provide, operate, and maintain our app and website

• Improve, personalize, and expand user experience

• Understand and analyze how you use our platform

• Develop new features, tools, and services

• Communicate with you directly or through our partners

• Provide support, updates, alerts, and promotional content

• Send email notifications

• Detect and prevent fraudulent or unauthorized activity

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Log Files

HealSpace follows standard practices for using log files. These files log users when they interact with the application or website. The information collected may include IP addresses, device type, browser type, Internet Service Provider (ISP), date and time stamps, app activity, referring/exit pages, and click data. This information is not linked to personally identifiable information.

The data is used to analyze trends, administer the platform, track user activity, and gather demographic information.

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Cookies & Similar Technologies

Like most modern platforms, HealSpace uses cookies and similar technologies to store user preferences, track sessions, and personalize content. This helps us optimize your experience based on your device, browser, and usage patterns.

For general information about cookies, please refer to the “Cookies” article on the Generate Privacy Policy website.

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Advertising Partners Privacy Policies

You may refer to the Privacy Policies of any third-party advertising partners that may appear on HealSpace.

These ad networks may use cookies, JavaScript, or tracking technologies in their advertisements. They automatically receive your IP address to measure campaign effectiveness or personalize advertising content.

HealSpace has no control over or access to cookies used by third-party advertisers.

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Third-Party Privacy Policies

HealSpace’s Privacy Policy does not cover other websites, apps, or advertisers. We encourage you to review the Privacy Policies of any third-party services you access externally.

You can disable cookies through your browser settings. For detailed instructions, refer to your browser provider’s official website.

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CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, California consumers have the right to:

• Request disclosure of categories and specific pieces of personal data collected

• Request deletion of personal data collected

• Request that their personal data not be sold

If you make a request, we have one month to respond. To exercise any of these rights, please contact us.

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GDPR Data Protection Rights

All users are entitled to the following:

• Right to access – Request copies of your personal data

• Right to rectification – Request correction of inaccurate or incomplete data

• Right to erasure – Request deletion of your data under certain conditions

• Right to restrict processing – Request limitations on how your data is used

• Right to object to processing – Object to certain uses of your data

• Right to data portability – Request transfer of your data to another organization or to you

If you make a request, we will respond within one month. To exercise these rights, please contact us.

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Children’s Information

Protecting children’s privacy is especially important to us. We encourage parents and guardians to monitor their children’s online and app activity.

HealSpace does not knowingly collect personally identifiable information from children under the age of 13. If you believe your child has provided such information through our app or website, please contact us immediately. We will take prompt action to remove the data from our records.